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These Terms and Conditions apply to all transactions between us and yourself. They do not affect your statutory rights. Please read them carefully.
We may change these Terms and Conditions at any time. Any changes will take effect on the date they are posted on our website.
These Terms and Conditions are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these Terms and Conditions.
Failure by us to enforce any of these Terms and Conditions will not affect our right to enforce the rest of these terms and conditions.
We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.
To order goods over the telephone or on our website, you must be at least 18 years of age and accept delivery within the UK/Eire. All telephone orders will be acknowledged verbally at the time of order, and all orders placed on our website will be acknowledged electronically by e-mail. Please note that verbal and/or electronic acknowledgements do not constitute order confirmation or order acceptance. Your order will be accepted and the creation of a legally binding contract between you and us will take place once the goods have been dispatched or collected. (Alternatively, we may decline all or part of your order for any reason, in which case we will inform you in-person or by telephone or e-mail).
When deciding whether or not to accept your order we may use certain information about you, including any received from credit reference agency checks. This helps to protect you and us against fraudulent transactions.
We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method or suggest that you visit our store.
The total price payable will be stipulated at the time when you place your order whether or not the order has been acknowledged. We are entitled to make adjustments to the price to take account of any increase in our suppliers' prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been acknowledged. We will inform you of the correct price and give you the opportunity to cancel the order. All prices are inclusive of UK VAT but exclusive of delivery charges which will be payable as indicated at the time the order is placed.
From time to time the prices displayed on our website may be different if you are directed to it from a third party website. Purchases at these prices can only be made on our website and by arriving on it through a relevant third party website; these prices will not be available in-store or over the telephone.
Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If a product becomes unavailable we may offer you an alternative or suggest that you visit our store.
On occasion, the prices payable and promotions offered in respect of goods advertised on the website may differ from those prices and promotions offered at the same time in-store. We are under no obligation to honour any in-store price or promotion in the event that they differ from those on the website. Similarly, our store is under no obligation to honour any website price or promotion in the event that they differ from those in-store.
Although we endeavour to ensure that all pricing information on the website is accurate, occasionally an error may occur and goods may be mispriced. If we discover a pricing error we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.
Prices that are reduced for sales and promotions are only valid for the specified period.
Your order is sent directly to our secure till in our shop for processing. Once we have received your order and payment, our staff will pick, pack and dispatch the item. We will aim to do this the same day for all orders in to our shop Mon-Sat (excl Bank Holidays). This excludes any items, which are not in stock, and those deemed to be special order or made to measure. These will incur a longer lead-time.
You can track the progress of your order at any time by logging into My Account from the Home page on this website.
We use the industry leading internet payment company Protx to protect your card details and protect us from fraud. The following security systems are used.
Transaction security. All transaction information passed between merchant sites and the Protx VSP Systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to your servers from Protx are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing you pass to the Protx servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.
Encryption and Data Storage. All sensitive data is secured on Protx using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data we hold is extremely secure and we are regularly audited by the banks and banking authorities to ensure it remains so.
Links to banks. Protx has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.
Employee access. No individuals within McCrystals or Protx are able to decrypt transaction information or cardholder data. Our systems only allow access to our most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). Your transaction information and customer card information is secure even form our own employees because our systems never display the full card numbers, even on administration screens.
Delivery is charged as priced on each order. Your order will usually be sent on next day delivery. Once you have placed an order it will be dispatched the same day or the next day depending on the time the order was placed. If you wish to cancel your order after it has been dispatched, you will be charged for both delivery and collection cost. Items deemed to be special order or made to measure will take longer to deliver.
If you are unavailable when our delivery partner tries to deliver your order, they will usually try to deliver again the next working day or they will drop a card in to offer you a collection from a local collection point. If you should refuse delivery of goods, or are not available to accept the delivery on both delivery attempts, you will be required to cover any extra costs incurred.
All quoted delivery prices are for most UK Mainland addresses. Northern Ireland (BT), Isle of Wight (PO30-37), Isle of Man (IM), Scottish Highlands and Orkney Isles (PA, ML, EH, KA, G, KY, PH, DD, AB, IV, KW), Outer Hebrides, Eire and the Shetland Isles (HS, ZE) will incur additional charges and may also experience delivery delays; morning, Saturday and “next working day” deliveries are optional and will also incur additional charges.
We will only deliver goods to the address on the order and or card holders address.
Customers must take adequate precaution to protect their home and personal belongs form damage caused during the delivery process.
All information provided on the products on this website is intended as a guide only. Dimensions and weights are only approximate, as are colours. If you are ordering goods that are out of stock we will dispatch them when they are received from our supplier.
On occasion goods are subject to availability and delay in delivery of goods is sometimes outside our control. As such, delivery cannot be guaranteed and any dates we specify for the delivery of the goods are approximate only. We shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods.
This service is only available for items purchased from our store or site and delivered by our own van. This service is normally free of charge for beds and bed frames only and is subject to addresses within Northern Ireland . Larger items such as wardrobes will be built at an extra charge. Our employees will never make any structural alterations or undertake any work, which would involve drilling walls etc.
Under distance selling regulations you may return items for exchange or refund providing they were not special order or made to measure.
Any unwanted items must be sent back with prior written notice and at the customer's expense unless faulty and we would ask in original packaging and original condition. If you wish us to give you a quote for this please send us an email, otherwise return the goods to:
McCrystal Furnishings
Returns department
32c Scotch Street
Dungannon
Co Tyrone
Northern Ireland
BT70 1BD
Tel: 02887 725004
Fax: 02887 727394
Email: info@mccrystalsfurnishings.com
If you are unhappy with the goods received and providing they are not special order or made to measure we will refund them if they are sent back at the customer's expense in new resaleable condition within 7 working days along with the original receipt. All returns must be notified before hand in writing by email, fax or letter.
We suggest for your own protection you use 1st class registered insured post.
Any refunds will be issued once we have received the goods, in there original condition. This refund only includes the total of goods sent not the delivery charge unless faulty.
We will not charge a restocking or administration fee for returned items.
Any goods with manufacturing faults on arrival will be replaced or refunded.
This does not affect your statutory rights.
These Terms and Conditions of Sale shall be governed by the laws of Northern Ireland and you agree to submit to the non-exclusive jurisdiction of the Northern Irish courts. We are required by law to inform you that sales can be concluded in English only and that no public filing requirements apply.
Our VAT number is: GB 286 8942 91
All correspondence should be in English.
Our usual opening hours are Monday to Friday 9.30am to 5:30pm , and Saturday 9.30am to 5.30pm
We at McCrystals operate within the laws governing consumer privacy as laid out in the Data protection act of 1984.
We will never share your information with anyone outside McCrystals. |
Terms and Conditions
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